Privacy & Disclaimer
There are two primary reasons we require such information.
- To supply services to our members,
- To enable us to communicate with members
Under no circumstances will we sell members’ information. The only time information is disclosed to a third party is when it is related to the provision and/or improvement of services or if we are required to do so by Australian law. In both cases these entities meet with strict guidelines to preserve members’ privacy.
For our members’ convenience, cookies are used in this site. These pieces of information are applied to our site to enhance its functionality to save you having to input the same information time and time again.
The data recorded is strictly of a non-personal nature and is used to assist us in improving content and services offered. Information recorded relates to website traffic and usage statistics.
Email addresses recorded by us for specific requested services and subscriptions are not disclosed to third parties and remain secured by us. Members are able to opt out of receiving such material at any time by unsubscribing through the specified channels.
The Policy relates to personal information collected by any means and by any technology and assumes that you are an Australian resident.
As an organisation, Apollo Health’s primary concern is and always has been the health of patients who visit our Medical Centre’s. A high level of trust and confidentiality is required to ensure the confidence of the patients we serve. Patients will be assured that their privacy will be protected when visiting one of our Centre’s; that the information collected and retained in our records is correct and up-to-date; and that they can access their information for review.
Apollo Health has a legal obligation to abide by the provisions of the Federal Privacy Act, administered by the Office of the Privacy Commissioner. The rules that an organisation must follow under the Privacy Act are known as the National Privacy Principles, and cover areas including the collection, use, disclosure, quality and security of personal information. Our Medical Centre’s are also governed by a number of state specific privacy laws, including the Health Records and Information Privacy Act (NSW), the Health Records Act (VIC) and the Health Records (Privacy and Access) Act (ACT) (and the Health Privacy Principles under these acts).
Whilst legislation compliments Apollo Health’s existing culture of confidentiality and our already established professional practice obligations, we are working to ensure ongoing compliance with the privacy regulations and to ensure best practice.
No exceptions under the Privacy Act apply to personal information that Apollo Health holds or to any of its acts or practices.
Collection of Information:
Apollo Health recognises that the information we collect is often of a highly sensitive nature and as an organisation we have adopted the highest privacy compliance standards relevant to Apollo Health to ensure personal information is protected.
Apollo Health is an independent contractor to the medical practitioners who provide services at and from our Medical Centre’s. For administrative and billing purposes, and to enable the patient to be attended by other medical practitioners in the relevant Apollo Health Centre, personal information about patients is shared between the medical practitioners and Apollo Health.
Apollo Health and the medical practitioners may collect personal information regarding patients for the purpose of providing medical services and treatment to patients. Personal information collected will generally include:
- the patient’s name, address, telephone number and Medicare number;
- current drugs or treatments used by the patient;
- previous and current medical history, including where clinically relevant a family medical history, and
- the name of any health service provider or medical specialist to whom the patient is referred, copies of any letters of referrals and copies of any reports back.
Apollo Health will only collect personal information by lawful and fair means and not in an unreasonably intrusive way. Provided that it is reasonable and practicable to do so; Apollo Health will only collect personal information about a patient directly from that patient.
Apollo Health may access information:
- provided on the patient’s behalf with the patient’s consent;
- from a health service provider who refers the patient to medical practitioners providing services at or from Apollo Health Medical Centre’s; or
- from health service providers to whom patients are referred.
Apollo Dental may collect information such as:
- name and contact details;
- age, date of birth and gender;
- dental history and previous dentists;
- medical history;
- details about your current health and medications; and
- health insurance details.
Use & Disclosure of Information:
Personal information collected by Apollo Health may be used or disclosed:
- for the purpose the patient was advised of at the time of collection of the information by us;
- as required for delivery of the health service to the patient;
- as required for the ordinary operation of our services (i.e. to refer the patient to a medical specialist or other health service provider or to receive advice from that provider);
- as required for the conduct of quality assurance and research;
- as required under compulsion of law; or
- where there is a serious and imminent threat to an individual’s life, health, or safety; or a serious threat to public health or public safety.
Apollo Health may use or disclose personal information for quality assurance, research, training, advising patients of centre- based activities, billing, liaising with government offices regarding Medicare entitlements and payments and as may be required by Apollo Health’s insurers.
If a patient is physically or legally incapable of giving consent to the disclosure of that patient’s information, or cannot communicate consent to the disclosure, Apollo Health may disclose that patient’s information to a carer in accordance with the National Privacy Principles and Health Privacy Principles.
Other than as described in this Policy or permitted under the Health Privacy Principles or Health Privacy Principles, Apollo Health uses its reasonable endeavours to ensure that identifying personal information is not disclosed to any person.
From time to time Apollo Health may use your personal information to identify programs, products and services that may be of interest to you. Apollo Health may use your personal information to send you information regarding Apollo Health programs, products and services, and those available through the company’s business partners.
If you do not wish to receive direct marketing information from Apollo Health (as applicable) as outlined in this section, please let Apollo Health know by using the unsubscribe function in the communication you receive, or alternatively by contacting [email protected] Apollo Health will take immediate steps to ensure that you do not receive any such direct marketing information in future.
Our Internet Website
When you use a link from the Apollo Health Website to the websites of third parties, those websites are not subject to our privacy standards. Those third parties are responsible for informing you of their own privacy policies.
Data Quality & Security:
Apollo Health recognises the importance of ensuring that personal information is accurate, and takes all reasonable steps to make sure that the personal information it collects uses or discloses is complete and up to date. Apollo Health has implemented various controls to ensure that personal information about patients is verified and, where necessary, updated.
Because of the sensitive nature of the information collected by Apollo Health to provide it’s services, extra precautions are taken to ensure the security of that information. Information may be stored electronically and/or hard copy. All electronically stored files are password protected on several levels, and regular backups performed.
Apollo Health requires its employees to observe obligations of confidentiality in the course of their employment with all staff signing Confidentiality Agreements. Apollo Health requires independent contractors to sign a confidentiality undertaking.
Apollo Health may contract out the following services:
- nursing services;
- locum general practitioner services; or
- administrative services.
Apollo Health keeps health information for a minimum of 7 years from the date of last entry in the patient record (unless the patient was a child in which case the record must be kept until the patient attains or would have attained 25 years of age). After this time, Apollo Health ensures that the personal information is either destroyed or permanent de-identified.
Accessing ones information, complaints and obtaining further information:
If an individual wishes to:
- complain to Apollo Health about a breach of privacy; or
- access his or her own information held by an Apollo Health Medical Centre; or
- correct any information held by Apollo Health concerning his or her own information; or
- find out more about how Apollo Health deals with personal information,
That individual can contact Apollo Health at [email protected] or via phone (08) 6142 9275. Alternatively, you can contact the Practice Manager at the clinic location where you are a patient.